DELIVERY EXPERIENCE
Secure Clinical Identity Transformation
Sector:
Healthcare / Secure Clinical Environment
Business Challange:
Generic ward accounts limited accountability and auditability, making it difficult to identify who had accessed or amended patient records. The replacement solution needed to improve security while ensuring uninterrupted access to critical clinical systems.
The programme required coordinated deployment across multiple acute hospital sites, balancing technical implementation with the operational demands of frontline healthcare services.
Delivery Leadership:
Provided delivery leadership across planning, governance, stakeholder engagement and implementation for a large-scale clinical identity transformation.
Responsibilities included coordinating clinical, technical and supplier teams, managing programme governance, deployment planning, risk management and implementation activities while maintaining continuity of frontline healthcare services.
Outcomes Delivered:
Generic ward accounts were successfully replaced with individually assigned user identities across the acute hospital estate, strengthening accountability and improving auditability of patient record access.
The programme delivered secure single sign-on capabilities, improved the clinician user experience and achieved approximately £250,000 annual savings through reduced password reset activity.
How Experience Underpins Confi:
This engagement demonstrates Confi's capability to lead complex technology transformation programmes within highly regulated environments, combining structured governance, stakeholder coordination and disciplined delivery to achieve secure operational outcomes.